Management Consulting

Experience, Advice & Implementation

COO: Operations

What is your unique value proposition? We believe an effective sales team operates with a clear understanding of the company's customers, markets and competition and is managed with incentives and metrics consistent with the company strategy.  

  • Are you growing with your customers?
  • How well do you know your customers?
  • What is the cost to acquire a new customer?
  • Are you focused on the right activities?
  • What is your customer turnover?
  • How easy is it for your customers to purchase?
  • How can you shorten your sales cycle?
  • What is your conversion rate?
  • Have you streamlined your quoting process?
  • Do you provide incentive for the right activities?
  • How frequently is performance reviewed?

We believe your operations must be aligned with your unique value proposition.  Are you able to consistently deliver to your customers a superior value (quality / price) on time?   

  • Do you know what your customers expect?
  • Do you deliver a memorable customer experience?
  • Do your vendors help you create value?
  • Do your vendors help you innovate?
  • Do you deliver quality 99.9% of the time?
  • Do you deliver on time 99.9% of the time?
  • Do you have a formal vendor evaluation process?
  • How often do review quality?
  • How often do your review service performance?
  • How ofter do you review your costs?
  • Are you an innovation leader or follower?
  • Do you know where you make money?

CTO: Talent & HR

CFO: Finance, Strategy

We believe every owner needs an effective advisor evaluating corporate strategy, policies and procedures and overall organization effectiveness.  Awareness of the changing economic environment, government regulation, fiscal policy and tax policy and how they may effect the competitve landscape are needed to provide downside protection but also to identify potential growth opportunities.  

  • What is you real ROI and why?
  • How much capital do you have at risk?
  • Are you maximizing your profitability / cash flow?
  • Are you getting the information / data you need?
  • Do you have time to coach functional managers?
  • What Key Performance Indicators do you watch?
  • How ofter do you review your strategy?
  • Do you have the right capital structure?

CMO: Sales & Marketing

We believe an effective organization needs the right people in the right roles focused on performing the right tasks. Attracting, retaining, motivating the right people is key to success.  

  • Do they know your unique value proposition?
  • Are you recruiting people who share your values?
  • How much does employee turnover cost you?
  • Are you providing advancement opportunities?
  • Do your people know what you expect from them?
  • Are your training your people to do their jobs?
  • Do you have performance incentives?
  • What is the cost to acquire a new customer?
  • Are you focused on the right activities?
  • How often do your review perfromance?
  • Do you have a wellness program?
  • Do you know how to control benefit costs?